Faq

WHEN WILL YOU OPEN FOR BUSINESS?
Currently I am working on product development and business planning which doesn’t leave time for custom orders. Social media is the very best way to know when I’m actually ready.

FaceBook: @gracecakeslive    Twitter: @gracecakeslive   Instagram:  gracecakeslive

BUT I ATTENDED A WEDDING/SHOWER/EVENT WHERE YOUR CUPCAKES WERE SERVED, HOW CAN I GET SOME FOR MY EVENT?
Most of the events I do are either relatives or friends that I approach or other opportunities that present at exactly the perfect time.

Without a completed base menu I can’t graph expenses + hourly time commitment + overhead + profit to formulate a price point for my products. Google “why cake businesses fail”. It’s only a surprise to someone who thinks of a cupcake as purely a retail product which costs “X” to produce with no consideration for time, overhead or growth.

WILL YOU OPEN A BRICK AND MORTAR LOCATION?
Yes, that is definitely on the agenda.

WHAT TYPE OF PRODUCTS WILL YOU OFFER?
Cupcakes, cake truffles, cookies, pies, 2-tier wedding cakes, macarons, if you can put it in an oven or the stovetop, I am highly likely to put it on the menu, at least seasonally!

DO YOU DO CUSTOM CARVED CAKES?
At this point the plan is no depending on the severity of the carving. If you’ve ever watched an episode of a cake decorating TV series you know frequently elaborately shaped cakes are not cake at all but rather cereal treats molded into shape. Dinosaurs, cats, bicycles, the Eiffel Tower…at this moment, these are not on the menu. Cakes carved into a heart, ball jar or any other simple shape are definitely open for discussion.

DO YOU HAVE GLUTEN FREE OR VEGAN PRODUCTS?
Yes, to both. As to gluten free, although our ingredients are gluten free, our kitchen is not. They are the first products to be made in a completely clean kitchen, but for severe allergies we highly recommend seeking out an entirely gluten free bakery.

DO YOU OFFER DELIVERY?
When we open for business, delivery will be made available in certain local regions and shipping is a top priority as well.

DO YOU DESCRIMINTATE?
No.

BOOKING AND PAY SCHEDULE FOR EVENTS LARGE ENOUGH TO BLOCK OFF THE BAKERY CALENDAR FOR THEIR WEEK 

A $50 non-refundable deposit is required to book a large event and will be applied the contract price.

  • 8 weeks prior to event, 40% of the contract balance is due
  • 6 weeks prior to event, 60% of the remaining contract balance is due
  • 4 weeks prior to event, 60% of the remaining contract balance is due
  • 2 weeks prior to event, 100% of the remaining contract balance is due

CONTRACTS NOT PAID PER POSTED SCHEDULE WILL BE CANCELLED AND DATE OPENED UP ON SOCIAL MEDIA, REFUND POLICY BELOW WILL APPLY

CANCELLATION REFUND POLICY

  • $50 deposit is NON-REFUNDABLE at any time, numbers below are after the subtraction of the $50 non-refundable deposit:
  • 8 weeks prior to event, 100% of the paid balance is refundable
  • 6 weeks prior to event, 60% of the paid balance is refundable
  • 4 weeks prior to event, 20% of the paid balance is refundable
  • 2 weeks prior to event NO PAID BALANCE IS REFUNDABLE

All products and supplies ordered by the bakery are property of the bakery.

Refunds will be paid via check to address on contract within 21 days.

THIS PAYMENT AND REFUND SCHEDULE SEEMS RATHER STRICT/LIMITED?

Until I have the ability to hire employees and have a brick-and-mortar store my time and space are extremely limited.

Weddings and large engagements are planned months in advance, I operate on a 2-year calendar. So for a small cottage business such as mine, when I block off a week for a wedding, the chance of refilling that spot with equal volume is zero the closer we get. 8 weeks out? Not at all and I’m refunding 100% of the balance less the deposit. Thank you for understanding.

 

More questions soon to come!